🛑 Cancellation Timing

• Cancellations are accepted only if requested immediately after placing the order.
• Requests may not be entertained if the order has already been processed for shipping.

❌ Non-Cancellable Items

• No cancellations for perishable items (e.g., flowers, eatables).
• Refunds/replacements may be considered if the delivered product is of poor quality.

📦 Damaged/Defective Items

• Report damaged or defective items to Customer Service within 2 days of receipt.
• The merchant will verify the issue before action is taken.

🤔 Mismatch with Expectations

• If the product does not match the description or expectations, inform Customer Service within 2 days of receiving the product.
• The team will review the complaint and decide appropriately.

🔧 Warranty Products

• For items with manufacturer warranties, contact the manufacturer directly for issues.

💸 Refund Process

• Approved refunds will be processed within 16-30 days to the customer.